Complaints (Including SEN Complaints)

Please see below the details of our school complaints procedure.

  1. Stage 1: The complaint is dealt with by the class teacher in the first instance and at this stage hopefully the matter will be resolved.
  2. Stage 2: The complaint is dealt with by a senior manager (or SENCO is an SEN complaint).
  3. Stage 3: The complaint is deal with by the Headteacher.
  4. If the matter is still not resolved, the complainant must put their complaint in writing to the Chair of Governors.
  5. Stage 4: The Governing Body deals with the matter through their agreed complaint resolution procedures.
  6. In the unlikely event that the matter is still not resolved, the parent can then take the complaint to the Local Authority Complaints Officer and ultimately to the Ombudsman/Secretary of State.


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